REFUND AND RETURNS POLICY

Return Conditions
Time Limit: You can apply for a return within 7 days from the date you received the product.
Product Condition: The returned product must be in original condition, unused, undamaged, and include all original packaging, accessories, manuals and any gifts.
Return Process
Contact Customer Service: Please contact us via our email to explain the reason for the return and provide the order number.
Obtain Return Authorization: Our customer service team will review your return request and provide you with a return authorization number and return address if it is eligible.
Return the product: Use a reliable courier service to send the product to the specified address together with all original packaging and accessories. Make sure to include the return authorization number and proof of purchase in the package.
Refund processing: Once we receive and inspect the returned product, we will process the refund within 3 working days and the refund will be returned to the original payment method.

Exchange conditions
Time limit: Same as the return policy, the exchange must be requested within 7 days from the date of receipt of the product.
Product status: The exchanged product must be unused, undamaged, and keep the original packaging intact.
Out of stock processing: If the exchanged product you selected is out of stock, we will provide you with a refund or recommend a similar product as a replacement.
Exchange process
Contact customer service: Contact us through the same channel, stating the reason for the exchange, the product information and order number of the exchange required.
Confirm the exchange details: Our customer service team will review the exchange request and confirm the availability and exchange details of the exchange product.
Send the original product back: Follow the customer service instructions and send the original product back to the specified address with the exchange request confirmation information.
Send the exchanged product: Once we receive and inspect the original product, we will send the exchanged product as soon as possible and provide new logistics information.

Shipping: Unless there is a quality problem with the product or we made a mistake in shipping, the shipping cost of the return shall be borne by the customer.
Privacy protection: We are committed to protecting your personal information, and all information involved in the return and exchange process will be strictly confidential.