FREQUENTLY ASKED QUESTIONS

Welcome to our FAQ section! Here, we aim to provide answers to common questions about our products, services, and policies. If you have additional questions or need further assistance, please feel free to contact us.

1. What products do you offer?
   We specialize in providing high-quality sealing solutions, including silicone seals, O-rings. Our products are designed for a variety of industries such as home appliances.
2. How do I place an order?
   You can place an order directly on our website, browse our product catalog and add items to your shopping cart. When you are ready, proceed to checkout and follow the prompts to complete your order.
3. What payment methods do you accept?
   We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) and other secure online payment methods. You can choose your preferred payment method at checkout.
4. Do you offer international shipping services?
   Not yet, please refer to our Shipping Policy for more details on international orders.
5. What is your return policy?
   We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item within 7 days of receipt for a full refund or exchange, subject to the conditions outlined in our Refund and Return Policy.
6. How do I track my order?
   Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also check the status of your order by logging into your account on our website.
7. What should I do if I received a damaged or wrong item?
   If you received a damaged or wrong item, please contact our customer service team within 7 days of receiving your order. We will assist you in resolving the issue and provide return instructions.
8. Where can I find product specifications and technical data?
   Product specifications, technical data sheets, and installation instructions are available on each product page.
   
   If you need more information, please feel free to contact our support team.If you have any additional questions or need more help, please contact us! Thank you for choosing us.